Terms and Conditions

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Here are the general terms and conditions of the ‘Come to Your SENSES’ Boutique Hotel & Apartments, hereinafter referred to as ‘SENSES’, located at Kaya JNE Craane 24, Kralendijk, Caribbean Netherlands.

These terms and conditions apply to all services of SENSES and to any use of the website www.cometoyoursensesbonaire.com, telephone reservations, and underlying web pages (hereinafter referred to as the ‘website’).

By using the website, you agree to these general terms and conditions. SENSES reserves the right to change these General Terms and Conditions at any time without prior notice.

Reservation

Reservations

Guests can reserve an apartment/room at SENSES through the booking system on our website or directly via welcome@cometoyoursensesbonaire.com or +599 701 6066. Guests making a reservation must be over 21 years old, and all guests checking in at SENSES must be over 12. All reservations must be paid at the time of booking to confirm the reservation. Depending on the timing of the reservation, guests will either pay a deposit of 20% or the full amount. The applicable rates at the time of booking via the website will apply. SENSES reserves the right to decline a reservation or to attach additional conditions to the acceptance or execution of a reservation at any time.

Payment

The rates listed on the website are inclusive of ABB and exclusive of service charges (10%) and island taxes (tourist tax) unless otherwise stated. Payment can be made by credit card. A deposit of 20% of the total amount, excluding taxes and service charges, is required at the time of booking. The total payment is required four (4) weeks prior to arrival. SENSES reserves the right to change rates and payment options without prior notice for justifiable reasons. If payment is not made (timely), you will be in default without the need for prior demand or notice of default. If you remain in default despite payment or notice of default, SENSES has the right to transfer the claim to a third party.

Cancellation

In the event of no-show, cancellation, or modification of a reservation within 30 days of the arrival date, you will be charged the full reservation amount, excluding tax and service charges. For no-shows, cancellations, or modifications 31 days or more before the arrival date, you will be charged the amount of the deposit, excluding tax and service charges. Please contact us for options to change dates at no additional cost. Since SENSES provides services related to accommodations and/or recreational services that occur within a specific period or on a specific date and/or time, the legal provisions that give guests the right to enter into and terminate a distance agreement without providing reasons do not apply to the agreement concluded via the website or for the services provided.

Disclaimers

Guarantee

SENSES has compiled the information on this website for the benefit of (potential) guests and professionals in the travel industry. The information, materials, and software algorithms found on this website or that can be downloaded from this website, including text, images, and links, are provided ‘as is’ and ‘as available’. The information and materials on this website are deemed to be accurate and complete at the time of publication. Although SENSES strives to ensure that all information and materials remain current and accurate, they may be used without prior notice, and SENSES cannot guarantee that they will always be accurate, complete, and up to date. Additionally, SENSES cannot guarantee the suitability or completeness of software algorithms, and the hotel disclaims any liability for errors or omissions in the software algorithms. SENSES does not guarantee that the website and/or its services will be accessible at all times and without interruptions or failures.

Liability

By making a reservation, the guest acknowledges that the use of the hotel and its indoor and outdoor facilities, including the garden, swimming pool, pool deck, and access to the pier and water taxi, is entirely at their own risk.

The guest hereby accepts all risks of injury (to themselves or death) for themselves, their family, and their guests during their stay at the hotel and/or while using the hotel facilities. By accepting the risk of injury (and death) as described above, they understand that they will fully relieve and indemnify the hotel and/or its employees from any loss, costs, claims, damages, and liabilities for personal injury or death resulting from or related to the rental and/or use of the hotel or any of its indoor or outdoor facilities. This indemnity obligation also applies to the guests’ family, and the main guest will ensure that they are informed of these terms and conditions.

The guest and those accompanying them are jointly liable for any damage, directly or indirectly, to the hospitality business and/or any third party that arises as a result of a attributable breach and/or wrongful act, including violations of house rules committed by the customer and/or the guest and/or those accompanying them, as well as for any damage caused by any animal and/or any property that they own or have under their supervision.

SENSES’ liability in relation to an attributable breach of its obligations and/or in connection with wrongful acts or otherwise is limited to compensation for direct damage suffered by you up to an amount not exceeding the total price you paid to SENSES for the services from which the liability arises. In no event will SENSES’ total liability for direct damage of any kind exceed $500.

Only the following damages will be considered direct damages:

a. damage to property;

b. reasonable costs associated with determining the cause and extent of the damage, insofar as this determination relates to direct damage as described in these terms;

c. reasonable costs associated with preventing or mitigating damage, insofar as you can demonstrate that these costs led to the limitation of direct damage as described in these terms.

SENSES’ liability for other damages than direct damages (‘indirect damages’), including but not limited to moral or consequential damages, lost profits, lost opportunities, loss of information, costs incurred in connection with this website or any website linked to it, or for damages arising from the use or inability to use the website, software algorithms, or linked websites due to interruptions, defects, delays in operation or transmission, computer viruses, or line or system failures, is expressly excluded.

The restrictions mentioned in the preceding paragraphs of this article shall lapse if and to the extent that the damage results from intent or gross negligence on the part of SENSES or its executives (‘own actions’).

A condition for the right to compensation is that you report the damage to SENSES as soon as possible after it occurs. Any claims against SENSES that are not submitted within 3 months after the occurrence of the claim will no longer be admissible.

Website

Intellectual Property Rights

You acknowledge and agree that the website contains material protected by copyright. Certain names, words, titles, phrases, logos, icons, images, or designs on the pages of this website may contain trade names, trademarks, or service marks of SENSES or its affiliated companies.

It is not permitted to distribute copies of the material for any purpose or to include it in a ‘frame’ on a website created or managed by you. You agree to comply with all copyright notices, instructions, and restrictions regarding content on this website.

Third-Party Web Links

SENSES has no control over third-party websites and is therefore not responsible for the content of linked websites or links found on a linked website.

SENSES provides such links solely for your convenience. The inclusion of a link does not imply that the linked website or the information provided is endorsed, approved, investigated, or verified by SENSES. The use of software algorithms available on the website and links to other internet resources is entirely at your own risk. The content, accuracy, expressed views, and other links provided by these software algorithms and sources have not been reviewed, verified, checked, or approved by SENSES.

Contact Us

If you have any questions, please type your inquiry below, and we will respond as soon as possible.

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